Terms of Service - Non Maintenance Member After Hours HVAC Service (On – O.K. Heating Ltd.

Terms of Service - Non Maintenance Member After Hours HVAC Service (Online Booking)

  • This booking service is for Non Maintenance Member after hours service only. (Refer to our contact page for office hours and contact information.)

  • This is not a 24 hour repair service offering. Please refer to our service times.

  • Please allow up to 3 hours following your purchase to receive a callback from our on-call technician within the service times. If your call is received outside of the service times, you will be called back during the next following service times.

  • Purchase price is non-refundable if appointment is cancelled by the purchaser for any reason.

  • Full refund may be available if there are no available appointment times for us to offer within 24 hours following your purchase. Please allow up to 7 business days for issuance of any refunds. If you have not received your refund after 7 days, please contact our office during regular office hours.

  • Travel fees are not included and will be invoiced at $2.00/km round trip for service outside of St. Paul town limits. This payment will be collected prior to attending purchaser's residence, if applicable.

  • Repair parts and labour will be quoted/estimated during your in-home appointment, provided information is available at that time.

  • This service offering only includes service on residential equipment including: furnaces, air conditioners, hot water tanks & tankless hot water heaters.

  • If replacement of equipment is necessary, replacement booking times may be offered at the technician's discretion. Same-day equipment replacement is subject to availability.